Inclusive Language & Gender Bias in the Workplace

I designed and developed a 30–45 minute self-paced eLearning course for Golden 1 Credit Union to strengthen inclusive communication among staff in member-facing roles. My responsibilities included instructional design, storyboarding, and building the course using Vyond for scenario-based animations, Storyline for interactivity, and Rise 360 for overall course structure and deployment.

I ensured the content was practical, engaging, and accessible, guiding employees to avoid assumptions around pronouns, roles, and gender associations while applying inclusive language in daily interactions. Through this project, I delivered a solution that boosted employee confidence, improved frontline member experiences, and advanced the organization’s DEI strategy by embedding inclusive practices across the workforce.

Project Overview

Context:

Golden 1 Credit Union sought to strengthen inclusive communication practices among staff, particularly in member-facing roles such as tellers and service representatives.

My Role:

I designed, developed, and launched a 30–45 minute self-paced eLearning course, leading the instructional design, course authoring, and deployment.

Tools:

I built the course using Vyond to create engaging animated scenarios, Storyline for interactive elements and knowledge checks, and Rise 360 for a streamlined, responsive course structure that supported self-paced learning.

Solution:

The course guides employees to:

Avoid assumptions with roles, pronouns, and gender associations.
Apply inclusive language in daily workplace interactions and member services.

Business Impact:

Improved employee confidence in inclusive communication.
Enhanced member experience by embedding respect and inclusivity into frontline interactions.
Advanced the organizational DEI strategy by normalizing inclusive practices across the workforce.